Last updated: May 2026

Thank you for shopping with us. We want you to be satisfied with your purchase, so we’ve outlined our returns and refunds policy below. This policy operates alongside your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return:

• The item must be unused, and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Certain items are non-returnable, including:

• Mountain Road Estate products
• Sale or clearance items

Brand-Specific Returns & Inspections

Some of the brands and products we stock are supplied by third-party manufacturers for whom we act as a reseller. Such brands are Meinl Sonic Energy.

All Meinl Sonic Energy products come with a 2 year warranty

For these items:

• Returns and refunds may be subject to inspection and approval by the original manufacturer or supplier.
• In some cases, returned items will be sent to the brand for assessment before a refund or replacement is issued.
• Processing times may be longer depending on the supplier’s inspection process.
• Return costs will be at the consumer's expense

We will communicate clearly with you throughout this process.

 

Refunds

Once your return is received and inspected, we will notify you of the outcome.

• If approved, your refund will be processed to your original method of payment within [X] business days.
• Shipping costs are non-refundable unless the item was faulty or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at cheryl@theyogastudio.co.nz

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us within 20 days of delivery with photos and details. We will arrange a replacement or refund.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at:

• Email: cheryl@theyogastudio.co.nz
• Phone: 0274 760 067

This policy is subject to change without notice.